Your wellbeing is our responsibility

Xe66 Responsible Gaming โ€” Keep entertainment fun and safe

Gaming on xe66 is about more than winning โ€” it's a path to genuine enjoyment. Through responsible play, you can keep gaming healthy and fun. We're with you every step of the way.

24/7
Support Services
6+
Protection Tools
18+
Age Restriction
100%
Commitment
xe66's commitment: Gaming is entertainment โ€” not a burden. We want you to always play with a smile and enjoy yourself within your own limits.

The Core Pillars of Responsible Gaming

The tools xe66 offers to ensure responsible gaming.

โฑ๏ธ

Time Limit Setting

Set a daily or weekly play time limit in advance. xe66's timer feature will alert you when it's time to stop.

๐Ÿ’ฐ

Set a Deposit Limit

Set daily, weekly, or monthly deposit limits. Once a limit is set, any increase will take 72 hours to come into effect.

๐Ÿšซ

Self-Exclusion Feature

If you feel you need a break, you can self-exclude for anywhere between 7 days and 6 months. Your account will be completely inactive during this period.

๐Ÿง 

Reality Check

You will receive reminders while you play showing how long you have been gaming and how much you have spent. This helps you make informed decisions.

๐Ÿ”’

Account Cooling-Off

Temporarily suspend your account for 1 day to 6 weeks. You won't receive any promotional messages during the cooling-off period.

๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘ง

Family Protection

Strict age verification prevents minors from accessing the platform. Parents can also enable additional protection measures if needed.

๐Ÿ“–

What Responsible Gaming Is and Why It Matters

Responsible gaming means treating gaming as a form of entertainment โ€” not a source of income or a way to solve problems. At xe66, we believe every player knows their own limits and can enjoy gaming accordingly.

Online gaming is growing rapidly in Bangladesh. Many people come to xe66 for entertainment and have a great time. However, some individuals may find themselves drifting toward excessive gaming. xe66 is actively working to address this.

We follow three core principles to ensure responsible gaming: Awareness โ€” understanding your own gaming habits; Control โ€” setting limits on your time and spending; and Support โ€” seeking help when needed. xe66 is always ready to support you in all three of these areas.

Gaming should be enjoyable for everyone. If you ever feel that gaming is affecting your daily life, seek help without delay.
๐Ÿ› ๏ธ

Xe66 Responsible Gaming Tools

Xe66 offers a range of powerful tools to help you stay in control of your gaming. All tools are completely free and available to use at any time.

โฐ
Session Timer

Track time spent during each gaming session. You'll receive an automatic alert when your set time limit is reached.

๐Ÿ“Š
Deposit Limit

Set daily, weekly, or monthly deposit limits. A reduction takes effect immediately.

๐ŸŽฏ
Loss Limit

Gaming will automatically stop once you reach a set loss amount. This is an effective way to limit financial losses.

๐Ÿšง
Cooling-Off Period

Temporarily suspend your account for 1 day to 6 weeks. Logging in will not be possible during this time.

๐Ÿ”•
Self-Exclusion

You can apply for a long-term exclusion ranging from 6 months to 5 years. Your account cannot be reactivated during this period.

๐Ÿ“ฑ
Reality Check Reminder

Receive pop-up reminders every 30, 60, or 90 minutes showing how long you've been playing and how much BDT you've spent.

To activate these tools, go to your account settings or contact our support team directly.
โš ๏ธ

Signs of Problematic Gaming

Most people enjoy gaming in a completely healthy way. However, there are signs that can indicate gaming habits are becoming problematic. Keep the following in mind:

Low Risk
Medium
High Risk
  • Feeling the urge to keep playing in order to recover lost funds
  • Being unable to stop gaming, or feeling uncomfortable when you do
  • Hiding your gaming activity from family or friends
  • Taking out loans or borrowing money from people close to you to fund gaming
  • Gaming instead of fulfilling work, study, or family responsibilities
  • Feeling irritable or anxious when unable to game
  • Treating gaming as the only way to relieve stress
If any of the above signs apply to you, please reach out to xe66 support right away. Asking for help takes courage.
๐Ÿ“‹

Assess Yourself

Ask yourself the questions below. If you answer yes to most of them, it may be time to seek support.

1
Have you ever spent more time or money on gaming than you planned?
2
Have you tried to cut back on gaming but found you could not?
3
Have you ever argued or had conflict with family or friends over gaming?
4
Have you ever thought about placing a larger bet next time to win back what you lost?
5
Has gaming caused you to spend less time on work, study, or family?
6
Have you ever lied or hidden information about your gaming?

If 2 or more answers are "Yes", please speak with our support team โ€” completely confidential.

๐Ÿ‘ถ

Protection for Minors

Xe66 strictly prohibits anyone under 18 from participating in gaming. Age verification is mandatory at registration, and identity is confirmed through the KYC process.

Our advice for parents:

  • Always log out of xe66 when leaving your device within reach of children.
  • Use parental control software on your computer or phone.
  • Keep your payment details secure and never share them with anyone.
  • Have open conversations with your children about online gaming.
If you have any concerns, email [email protected] immediately. We'll investigate promptly and take appropriate action.
๐Ÿค

Where to Get Help

Problematic gaming is a health issue โ€” not a weakness. Seeking help takes courage. Professional support is available both through xe66 and from external specialists.

  • xe66 Live Chat: Support is available 24 hours a day, 7 days a week. Completely confidential.
  • Email Support: [email protected] โ€” Email us for detailed inquiries.
  • Mental Health Professional: If needed, contact a local mental health service center.
  • Family Support: Talk to trusted family or friends. Social support is often the most effective approach.
xe66's support team is here to help. Feel free to share whatever is on your mind.
โ“

FAQs

No, self-exclusion does not affect your account balance. You can withdraw your funds once the exclusion period ends or by contacting our support team. Your money is completely safe.

Lowering your deposit limit takes effect immediately. However, increasing a limit will only apply 72 hours after the request is made. This delay is intentional โ€” to prevent impulsive decisions.

A cooling-off period is a short-term break (1 day to 6 weeks) after which your account is reactivated automatically. Self-exclusion is long-term (6 months to 5 years) and requires a new application to lift even after the period ends.

Start with empathy โ€” avoid blame. Reach out to xe66 Support and explain the situation. We'll help take the necessary steps. Professional mental health support is also recommended.

Go to the "Responsible Gaming" section in your account settings and select the Reality Check option. Choose a break interval of 30, 60, or 90 minutes. The setting activates as soon as you save it.

Play Responsibly, Enjoy Every Moment

Join xe66 and enjoy a safe gaming experience. Use our tools to set your own limits and make the most of every moment.

เฆฌเฆพเฆ‚เฆฒเฆพ