Xe66 Privacy Policy — Our Commitment to Protecting Your Data

Xe66 (xe-66.app) is a trusted online gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy explains what information xe66 collects about you, why we collect it, how we use it, and how we keep it secure.

This policy applies to all xe66 services, applications, websites, and related activities. By registering, logging in, or using any xe66 service, you agree to this Privacy Policy.

We may update this policy from time to time. Any changes will be communicated to your registered email address, and the updated date will be shown at the top of the page. For significant changes, we will notify you at least 30 days in advance.

Xe66 only collects information that is directly necessary to provide our services. We do not gather data beyond what is required. A full breakdown by data type is provided below:

We never store your full payment card number or bank password. Sensitive financial data is processed exclusively through secure payment gateways.

Xe66 uses collected data solely for specific, legitimate purposes. Our core purposes for data use are:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: For providing gaming services, deposits, withdrawals, and other platform benefits.
• Security Assurance: For preventing fraud, money laundering, and illegal activities.
• Contact: To send important updates, promotions, and support-related messages.
• Legal Obligations: For meeting regulatory requirements and fulfilling legal obligations.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To detect excessive gaming patterns and provide timely support.

Xe66 never sells your personal information. However, there are specific circumstances under which data may be shared. These include:

• Payment Provider: Only the minimum necessary data is shared with approved payment partners, including bKash, Nagad, and Rocket, for transaction processing.
• Game Providers: Necessary data may be shared with game providers on our platform to ensure effective service delivery.
• Legal Authorities: Data may be disclosed in response to a court order, government directive, or other legal requirement.
• Security Services: For fraud detection and ensuring cybersecurity.

All third-party partners are required to comply with our privacy standards. They may only use data for specified purposes and are not permitted to retain it or share it with any other party.

Xe66 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Keeping login sessions active and remembering language preferences — the site cannot function without these.
• Functionality Cookies: Saves your preferences and settings to deliver a more personalized experience.
• Analytics Cookies: Analyzes site usage to identify areas for improvement. This data is completely anonymous.
• Security Cookies: Detects fraudulent login attempts and suspicious activity.

You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit some features of the site.

Xe66 does not retain your data longer than necessary. Retention periods are defined by data type:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years as required by legal obligations.
• Gaming Log: 2 years for security and dispute resolution.
• Support Contact: 1 year after the issue is resolved.

Once the retention period expires, all data is securely deleted or anonymized.

Under GDPR and international privacy laws, every xe66 user is entitled to the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: Request to have your data deleted under certain circumstances.
• Right to Restrict Processing: Request to restrict the processing of your data for specific purposes.
• Data Portability: The right to receive your data in a readable, portable format.
• Right to Object: The right to object to your data being used for marketing purposes.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

Keeping your account secure is a shared responsibility. xe66 provides technical safeguards, but you should also follow these practices:

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters.
• Never share your password with anyone — xe66 staff will never ask for your password.
• Avoid logging in on public Wi-Fi or someone else's device.
• Enable Two-Factor Authentication (2FA) — it significantly strengthens the security of your account.
• If you notice anything suspicious, notify our support team immediately.

Xe66 strictly prohibits account registration or data collection for anyone under the age of 18. If a minor's data is collected inadvertently, it will be permanently deleted as soon as it is identified.

If you believe your child has created an account on xe66, please contact our support team immediately. We will take prompt action.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7
• Response Time: Usually within 5 minutes; up to 30 days for complex requests

Our support team is here to help. If you have any privacy concerns, reach out to us — we're always on your side.

If you believe we have violated your privacy rights and the matter cannot be resolved with us directly, you have the right to file a complaint with the relevant regulatory authority.